March 23, 2009

Online Customer Support Technician

A full time work from home Customer Support Technician is needed by a health and wellness company.

Duties listed are:
  • Identify, research, and resolve customer issues using the WalkingSpree program -- this includes technical support related questions
  • Provide customers with product and service information.
  • Transfer customer calls to appropriate staff.
  • Follow-up on customer inquires not immediately resolved.
    - follow up with those who have not activated their accounts
    - activation related items
    - respond/forward/monitor web based issues on site
  • Complete call logs and reports.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Recommend process improvements.
  • Assist in office administrative duties that may include account mangement support and content placement on the website.
  • Occasionally sell product via phone and place customer orders in computer system.
  • Upsell products and services.
  • Other duties as assigned.

You will be working from home with set hours, so self-discipline is a must.
Strong Computer skills are needed, as well as being able to type 30 wpm.
You should be familiar with various browsers, and be familiar with firewalls, anti-virus software, spyware software. Understanding troubleshooting in Win 2000, XP and Vista environments is needed as well.

If interested in the online customer support opportunity, email your resume to (and check out the walkingspree website!)

Good Luck!

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