An ecommerce site specializing in children's products and located in San Jose, CA is looking for a Customer Service Representative who can work from their home office answering calls, helping customers via online chat and answering emails.
They need a full time Customer Service Person who is Internet savvy, has previous customer-centric retail experience and who is experienced working with online tools. This position will require working from Monday – Friday 8am to 5pm Pacific Time (in a 5 - 8 hour shift).
The primary responsibilities will be to take phone calls from customers for pre- and post-sale inquiries, manage orders and handle email correspondence with both customers and suppliers.
The ideal candidate will have:
Experience with order management and working directly with customers
The ability to handle sales calls and difficult customers with finesse and poise
A college degree or high school diploma with excellent experience
Excellent English skills, both written and verbal
Microsoft Office proficiency
The ability to keep details organized and take initiative without supervision.
Previous Call Center experience a plus.
Pay rate will be between $8-$10/hr depending on experience and fit.
If you are interested in applying for this work at home job, You need to answer the questions below, and along with your resume, copy and paste your answers in the body of an email--
How many hours per week are you available? Which hours
Why do you want to work virtually? Please detail any past experience.
Have you ever sold items on eBay, Amazon or other marketplaces?
Have you worked closely with a retail website in the past?
Please describe the types of customer service you have provided previously... type of company and if you worked with email/chat/phones, etc.
Describe your home computer and what type of internet connection you have.
What is your experience with using or purchasing baby furniture or kids toys?
Provide us with a specific example of how you solved a difficult customer service problem (both steps and resolution)?
How comfortable are you answering customer telephone queries? Please explain past experience. What are the first three things you would do if you get this position?
Email (remember to copy and paste into body of email, no attachments) to : jobs@echannelsolutions.com
