March 25, 2009

Online Customer Service Children's Store

A San Jose based e-commerce store that specializes in children's products is looking for an online customer service representative.

They need a full time self starter with a great computer and Broadband connection. You will need to be able to work Monday through Friday at least 20 - 30 hours/week and some Sundays 10 - 4.

The main responsibilities will be to take phone calls from customers for pre- and post-sale inquiries, manage orders and handle email correspondence with both customers and suppliers.

Qualifications desired would be:
college degree or high school diploma with excellent experience
Excellent English skills, both written and verbal
Microsoft Office proficiency
Show progressive growth in past position
Can keep details organized and take initiative without supervision
Previous Call Center experience a plus

Pay listed is $8- $10/hr. based on experience.

If interested, they ask you answer the following questions in an email, and cut and paste your resume in the email (no attachements):

  • How many hours per week are you available? Which hours
  • Have you worked in a virtual environment before? explain.
  • Have you ever sold items on eBay, Amazon or other marketplaces?
  • What attracts you to this position?
  • Please describe the types of customer service you have provided previously... type of company and if you worked with email/chat/phones, etc.
  • Describe your home computer and what type of internet connection you have.
  • What is your experience with using or purchasing baby furniture or kids toys?
  • Provide us with a specific example of how you solved a difficult customer service problem (both steps and resolution)?
  • How comfortable are you answering customer telephone queries? Please explain past experience.
  • What are the first three things you would do if you get this position?

    NOTE: Cut and Paste Resume into body of e-mail along with the answers to the above questions and submit to They expect to hire within 4 weeks.

  • Good Luck!

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